You may request a return within 5 calendar days of delivery, unless a different return period is stated on the product page.
Items must generally be unused, in original condition, and returned with their original packaging, labels and accessories where applicable.
Some products are non-returnable, and change-of-mind returns may be subject to the merchant's return policy.
For wrong, damaged, defective, missing, or significantly misdescribed items, please contact UpShip as soon as possible.
Return shipping costs depend on the reason for the return. Customers are generally responsible for change-of-mind returns, while the merchant may be responsible where the issue resulted from an error, defect, damage, or incorrect fulfilment.
Approved refunds are generally returned to the original payment method and may take 5–10 business days after approval to process.
© 2026 Upship Marketplace. All rights reserved.
